FAQs
An eSIM (embedded SIM) is a digital SIM built into your device that allows you to activate a mobile plan without inserting a physical SIM card.
Simply choose the country and the plan you require, add it to your cart, and proceed with payment. An email will then be sent to you with the installation instructions.
You’ll receive your eSIM by email, including a QR code and all the details you need.
its simple to install, please refer to the installation page.
Please check you spam or junk folder. if you don't get your email within 20 mins please email us at info@perfectesim.com
Yes. Your Whatsapp number does not change
Once an eSIM is purchased, you have 180 days to activate it. After activation, the data plan validity begins when the eSIM connects in the country it was purchased for.
Once an eSIM is activated, it cannot be installed on another device, nor can it be reinstalled on the same device.
You can top up when your eSIM data is low or has run out. All you need is your ICCID number, which can be found in your email.
Mostly the APN is automatically set. Sometimes you may need to configure the APN (Access Point Name) settings on your phone. Here’s how to do it:
- For iPhone (iOS):
- Go to Settings > Cellular > Cellular Data Network.
- Under the Cellular Data section, enter the APN information.
- Save the settings and restart your phone if necessary.
- You can find button to reset APN setting at the bottom of the page.
- For Android:
- Open Settings > Network & Internet > Mobile Network > Advanced > Access Point Names.
- Tap the + or Add button to create a new APN profile.
- Enter the APN details given by your eSIM provider.
- Save the profile and select it as the active APN.
- Restart your device if required.
If you don’t have the APN details, please refer to the email you received that contains the QR code information.
